1. DATA CONTROLLER
This Privacy Policy governs the processing of personal data of users of the website https://eldadetour.com/(hereinafter, the “Site”), owned by Elda Tomasini, with address at Av. Quintana 474, CUIT 30.509.560, contact email info@eldadetour.com (hereinafter, the “Company”).
This Privacy Policy forms an integral part of the Terms and Conditions. By registering and using the Application, the USER declares that they have read, understood, and expressly accepted this Policy.
THE COMPANY has created this Privacy Policy to demonstrate its commitment to the privacy of users, visitors, and customers of the website https://eldadetour.com/ (the “Website”). Privacy on the Website is of great importance to us.
By accessing this Website, YOU ACKNOWLEDGE, ACCEPT, AND CONSENT to the privacy practices described herein.
THE COMPANY is responsible for the processing of personal data.
The storage and technical management of the database is carried out on external servers and cloud services provided by Donweb (Dattatec.com SRL), acting as Data Processor in accordance with the instructions of ELDA DE TOUR. The database is hosted on servers provided by Donweb in the Argentine Republic, ensuring reasonable security measures for the protection of information https://donweb.com/.
Under no circumstances will personal data be sold, transferred, or assigned to third parties for purposes other than those stated in this Policy.
GUIDING PRIVACY PRINCIPLES
At ELDA DE TOUR we want you to understand what information we collect and how we use and share it. We therefore encourage you to read this Privacy Policy.
Accordingly, we present the guiding privacy principles of THE COMPANY in simple language, in accordance with Argentine Law No. 25.326 on Personal Data Protection.
ELDA DE TOUR guarantees that personal data processing is governed by the fundamental principles established by applicable data protection regulations, ensuring fair, transparent, and secure processing:
Lawfulness, fairness and transparency
Data are collected and processed lawfully, fairly, and transparently.
Purpose limitation
Data are processed only for specific, explicit, and legitimate purposes and not in a manner incompatible with those purposes.
Data minimization
Only adequate, relevant, and necessary personal data are collected.
Accuracy
Data are kept accurate and updated. Reasonable measures are taken to rectify or delete inaccurate data without delay.
Storage limitation
Data are kept only for as long as necessary to fulfill the stated purposes unless a legal obligation requires otherwise.
Integrity and confidentiality
Appropriate technical and organizational measures are adopted to ensure the security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
Accountability
ELDA DE TOUR undertakes to comply with these principles and demonstrate compliance through concrete actions, documentation, and internal controls.
2. DATA COLLECTED
2.1 Types of data
The Company may collect and process the following personal data:
Identification data: first name, last name
Contact data: email address, telephone number, address
2.2 Payment methods
If the User decides to purchase or pay for any services offered through the Site, payments will be processed through Mercado Pago or PayPal under the payment methods available at the time of the transaction.
2.3 Payment conditions
Prices, terms, updates, and payment methods will be clearly communicated during registration and/or via digital notification on the Website.
All payments must be made exclusively through Mercado Pago or PayPal, subject to their respective Terms and Conditions and Privacy Policies available on their official websites.
https://www.mercadopago.com.ar/privacidad#tech-and-cookies
https://www.paypal.com/ar/home?locale.x=es_AR
2.4 Limitation of liability
ELDA DE TOUR does not intervene in the processing, management, approval, rejection, or refund of payments made through Mercado Pago or PayPal.
Therefore, ELDA DE TOUR shall not be liable for:
payment errors, delays, cancellations, or rejections
duplicate charges or improper debits
technical failures of the payment platform
fraud or issues related to credit or debit cards
or any other issue related to these payment systems.
3. PURPOSE OF DATA PROCESSING
Personal data collected will be used exclusively for:
Managing bookings and contracting cultural, gastronomic, educational, and recreational experiences (including tours, food tours, themed guides, masterclasses, and online shop purchases)
Issuing invoices and complying with legal, accounting, and tax obligations in Argentina
Contacting users regarding booked services, changes, cancellations, or rescheduling
Sending promotional or informational communications when the user has not objected or withdrawn consent
Improving the browsing experience on the Site through cookies and analytics tools
Managing requests, complaints, returns, or user inquiries
4. LEGAL BASIS FOR PROCESSING
In Argentina (Law 25.326):
Express consent of the data subject
Compliance with legal obligations as a service provider
For European users (when applicable – GDPR):
Performance of a contract (Art. 6.1.b)
Compliance with legal obligations (Art. 6.1.c)
Consent for marketing communications and cookies (Art. 6.1.a)
Legitimate interest in service security and improvement (Art. 6.1.f)
5. USER RIGHTS
Data subjects may exercise the following rights at any time:
Access – know which personal data are processed
Rectification – request correction of inaccurate or incomplete data
Erasure – request deletion of data when legally applicable
Objection – oppose processing for marketing or promotional purposes
Requests must be sent to: info@eldadetour.com.
In Argentina, the Access to Public Information Agency (AAIP) is the supervisory authority for personal data protection.
6. DATA SHARING AND TRANSFER
Personal data may only be shared with third parties strictly necessary for providing services, such as:
electronic payment platforms (e.g., Mercado Pago, PayPal)
logistics and shipping services
partners involved in cultural or gastronomic experiences
technology providers (hosting, analytics, marketing services)
Under no circumstances will personal data be sold or rented.
If international data transfers occur, ELDA DE TOUR will ensure compliance with Argentine Law 25.326 and, where applicable, GDPR requirements.
MINORS
The Website is not directed to individuals under 18 years of age. If misuse by a minor is detected, the account will be deleted and authorities may be notified.
DATA RETENTION
Personal data will be retained only for the time necessary to fulfill the purposes described and to comply with legal and tax obligations.
Once these periods expire, data will be securely deleted or anonymized.
CONFIDENTIALITY AND SECURITY
ELDA DE TOUR implements reasonable technical and organizational measures to protect personal data, including:
data encryption
access control and monitoring
secure transmission protocols
high-security servers
restricted access to authorized personnel
However, the USER acknowledges that no Internet transmission is completely secure and assumes this risk voluntarily.
In the event of a personal data breach posing a risk to users’ rights, ELDA DE TOUR will notify affected users within 72 hours, providing information about:
the nature of the breach
measures taken to mitigate its effects
actions implemented to prevent recurrence
available contact channels for further information
POLICY MODIFICATIONS
ELDA DE TOUR may modify this Privacy Policy at any time. Changes will be published on the Website and will become effective upon publication.
CLAIMS
Users may access, rectify, update, delete, or oppose the processing of their data by emailing: info@eldadetour.com.
They may also file complaints with the Access to Public Information Agency (AAIP)
www.argentina.gob.ar/aaip.
APPLICABLE LAW AND JURISDICTION
This Privacy Policy shall be governed and interpreted in accordance with the laws of the Argentine Republic.
Any dispute arising from these Terms and Conditions shall be submitted to the ordinary commercial courts of the Autonomous City of Buenos Aires, expressly waiving any other jurisdiction.
By accepting this policy, the data subject provides free, express, specific, and informed consent for the processing of personal data as described herein.
If you do not agree with this Privacy Policy, please do not provide personal information through this website.
For any questions regarding this Privacy Policy, please contact us at:
info@eldadetour.com